Frequently Asked Questions

Where is your office located?

My office is in Georgetown, Texas, on Williams Drive, about five minutes from I-35.

You’ll experience plenty of on-site parking, and a peaceful waiting area.

What are your hours?

I see clients on Mondays, Wednesdays, and Fridays during regular business hours. There are limited evening sessions available on Mondays for couples.

How do I set up an appointment?

The best way to schedule is by using the online Client Portal. You can schedule your first session or a free phone consultation.

Can we meet online?

Yes, I offer both in-person and virtual counseling anywhere in Texas. You may choose this as your primary appointment style or switch online as needed.

Do you take insurance?

North Shore Counseling is considered an out-of-network provider. You will receive a Super Bill, and many insurance companies will reimburse you for therapeutic services. If cost is a barrier to receiving the support you need, please request an application for a reduced fee. I have limited reduced-fee sessions available, and financial need is determined by family size and income.

How long are sessions?

A typical session is around 50 minutes.

How long will I need to be in counseling?

Many counseling goals can be accomplished in 10-12 sessions. Short-term counseling can be suitable for improving relationships and learning how to cope with stress and anxiety. Some situations can take longer to unpack and process. Childhood trauma, grief, and depression can take more time to heal. Clients often find that by seeking support and prioritizing their well-being in therapy, they feel more confident and optimistic after just a few sessions.

What age do you work with?

I see adults of all ages and children starting at age 10. With tweens and teens, I incorporate creative elements to help them warm up and stay engaged.

Do you provide Christian Counseling?

I’m a Christian who is a trained mental health counselor. My faith gives me the strength to love others and be present for the joy and the difficult things in life.

I’m a good fit for clients who desire counseling from a Christian perspective and prefer a therapist who shares their values. I’m also good at balancing family values with teen culture, and I never force religion into the counseling room.

I value other faith traditions, and the inclusion of faith in counseling is always a matter of client preference.

What is your approach?

My counseling approach is based on cognitive theories like Cognitive-Behavioral Therapy (CBT) and Acceptance and Commitment Therapy (ACT). We’ll work to understand how your thoughts, feelings, and behaviors interact and increase acceptance of what we can’t control. I often teach Dialectical Behavior Therapy skills to promote emotional regulation.

I love to incorporate creative methods like narrative therapy, art, and music, and I will often suggest workbooks or outside reading to support your healing.

What do you do in session?

Together, we’ll come up with a treatment plan to help you reach your goals. We may talk about past experiences, present challenges, and future dreams. You’ll receive a balance of support, skills, encouragement, and information. I’ll bring the resources; you bring an open mind.

What are your credentials?

I’m an LPC, or Licensed Professional Counselor. This license denotes a mental health professional who has completed a master’s degree in counseling, extensive supervised training and a state licensing exam.

What does a client need to do to have the best results?

Clients who get the most out of therapy show up consistently and have an open mind. They are willing to do hard work and don’t get defensive. They lean into uncomfortable feelings with an open mind because they know it’s worth it.

Compliance

Business Violation Concerns

If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General’s Office to file a consumer complaint.

Click here to learn more about your consumer rights.

https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

License Violation Concerns

If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.

Click here to access the Texas Code.

Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205

https://bhec.texas.gov/contact-us/

Request records

We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.
Administrative charges may apply. You may request a copy of your records by contacting the practice owner, Stephanie Arnold, at stephanie@northshore.help.

Do you have a hidden talent?

I sing and play the piano. My favorite thing to sing around the house is Disney songs.

Is that your natural hair color?

Yep! Redheads make up only about 2% of the population.

Does North Shore mean anything?

North Shore Counseling was named for my hometown of Pittsburgh, PA. It represents hope, movement, and a fresh start.

Are you a Steelers fan?

Of course!

How do you unwind?

I’ve learned that self-care isn’t a luxury; it’s essential. I like to take long walks and listen to an audiobook. My favorite genre is historical fiction.

Would you rather tell your future self something or your past self something?

I would tell my past self, “Don’t waste time worrying what people think about you! Get outside and try something new.”

I’ve never been to therapy. What should I expect?

Therapy works best if you feel safe, comfortable, and understood. You’ll have the opportunity to share and process things that may have been bottled up for a long time.

I encourage open and honest communication, so if something isn’t working, we’ll talk about it and adjust.